Privacy Policy

Who We Are

Concria US is operated by CCS on behalf of Concria Oy. This privacy policy explains how we collect, use, and protect your personal information when you use our website at concria.us.

What Data We Collect

We collect information that you voluntarily provide to us, including:

• Form submissions: name, email address, phone number, company name, project details, and role
• Chat conversations: messages exchanged with our Product Advisor chatbot
• Basic analytics: page views, referral source, and device type (no personally identifiable tracking)

How We Use Your Data

• To respond to your inquiries and provide technical support
• To follow up on project opportunities and provide technical support
• To improve our website, products, and services
• To send relevant product information (only if you've opted in)

What We Do NOT Do

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely for the purposes described above.

Cookies

We use minimal analytics cookies to understand how visitors use our site. We do not use advertising cookies, tracking pixels, or retargeting technologies. A local storage identifier may be used to maintain chat session continuity.

Data Storage & Retention

Your data is stored securely using industry-standard encryption. Lead data is retained for up to 2 years unless you request deletion sooner. Chat session data is retained for up to 1 year.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

To exercise any of these rights, email us at steve.parker@concria.com.

Contact

For privacy-related questions or concerns, contact us at:
steve.parker@concria.com

Legal entity: Concria US is operated by CCS on behalf of Concria Oy.